The future of customer dialogue.
Whitebox by Shop Marketing is your reliable partner for innovative mystery analysis, research, consulting and training. Our unique synergy of testing and training helps companies increase their customer satisfaction and optimize sales on an emotional level.
Mystery shopping and market research have been our daily bread for many years. Convince yourself of our cross-industry experience and expertise from over 90,000 tests.
Let’s analyze all touchpoints, because communication with customers nowadays takes place on several channels (website, email, telephone, face-to-face).
From our wide range of services, we select the right instrument for your individual situation. High quality standards and personal support in all project phases are our claim.