The future of customer dialogue.

Whitebox by Shop Marketing is your reliable partner for innovative mystery analysis, research, consulting and training. Our unique synergy of testing and training helps companies increase their customer satisfaction and optimize sales on an emotional level.

Whitebox 30 years of experience.
30 years of experience.

Mystery shopping and market research have been our daily bread for many years. Convince yourself of our cross-industry experience and expertise from over 90,000 tests.

Whitebox Closer to the customer.
Closer to the customer.

Let’s analyze all touchpoints, because communication with customers nowadays takes place on several channels (website, email, telephone, face-to-face).

Whitebox Personal and individual.
Personal and individual.

From our wide range of services, we select the right instrument for your individual situation. High quality standards and personal support in all project phases are our claim.

We accompany you on all markets in the D-A-CH area, Europe and worldwide!